FAQs

— how far out should I book?

We recommend inquiring at least 9 months prior to your event. If you have your heart set on certain pieces from our collection, please book as soon as possible to ensure availability. In the event your choice pieces aren’t available, we are happy to make suggestions for alternative pieces we know you’ll love.

— How do I rent items from The linden house?

Here’s how it works, in just three simple steps:

Select the specific inventory category you would like to view and click on the item for a full description, including how many pieces are currently in stock.
Add any items to your Wishlist. You can view your Wishlist and review, checking the quantities and removing or adding more items as needed.
Submit your Wishlist and our rental management team will begin their review to provide you with a quote.

All items are available on a first come, first serve basis. If you’d like to reserve your items, pay the 50% deposit to book the items and secure your date. You’ll sign and pay all online using our secure payment processing systems.

— How do I create a wishlist?

To create a Wishlist, add the pieces and quantities you are interested in to your Wishlist for your event. Once you have added all of your favorites, click “Submit” and we’ll review your request.

— I’m looking for a specific piece but you don’t have it. can you help?

Yes! We love custom sourcing and hunting for pieces for our clients. Contact us to discuss details for your event.

— i know i want a rental item from you but I don’t know what might look good with it. Can you help?

We are happy to help pick out items that will go with your event and within your budget. For more in-depth styling and design services, look into our Event Design offerings.

— how long is the rental period?

The rental period for our inventory is reserved for the day of the event only. Depending upon availability, we do try to work with you if you request an early delivery or late pick-up, but we do not guarantee this option due to inventory availability. If you’re needing your order for an extended rental period, we are happy to work with you to figure out how we can accommodate, but know that we do apply an additional rental fee for each additional day the inventory is with you.

— how do i care for vintage and handmade rentals?

Most of the rentals are vintage and/or hand-wash only. Select vintage pieces can only be washed by Linden House and automatically incur the Care Fee as part of their rental cost. All of our rentals must be wiped clean of food debris, rinsed and placed back in the provided racks.

— how do i clean my rentals?

Washing dishes is probably the last thing anyone wants to do after a celebration. So Linden House picks up used food-grade rentals and we wash them for you! We understand that not all locations have access to a kitchen to wash rentals but we ask that food-grade items are wiped free of food and all liquids are emptied.

— can i keep my rentals outside overnight?

All of our rentals cannot be left outside overnight. They must be brought inside or covered by a tent with sidewalls to prevent morning dew or rain from blowing in. If our rentals are damaged by moisture, you’ll be asked to pay up to 5x the rental cost to fix or repair them. We offer after-event striking to eliminate any chance of rentals damages.

— I accidentally broke/lost some rentals. what do i do?

First, let us know. It is important for our team to be notified as soon as possible if any rentals, including the transport equipment, are compromised in any way or lost. Then follow our call with an email regarding the damaged/lost pieces and include pictures if possible.

— where are you located?

Nestled in Southeast Idaho, The Linden House is based in Pocatello, Idaho. We serve clients throughout Idaho and into neighboring Rocky Mountain states. We do travel to destination locations and offer delivery for all of our clients.

— do you deliver?

We actually prefer it! We are based in Southeast Idaho and expect to travel to create the magical weddings we love. We have crossed three states for one single event before so let us see if we can help!

— what is included in delivery?

Depending on your selected services, we offer rentals for drop-off or full service. With drop-off, we deliver your rentals to the agreed location and POC, and return after the event to pick up the rentals. If you choose our styling services, we’ll delivery, set-up, break-down, and pick up. Our team will arrange each pieces according to the design plan and create a flawless event you can walk in and immediately enjoy.

— Do you require a rental minimun for delivery?

We require a $4,000 rental order minimum for delivery orders outside of our AOR (2 hours outside of Pocatello). Our rental minimum is higher for traveling 6+ hours for an event, depending on distance and the event date. Peak event season and holiday events may increase minimum requirements. The rental minimums do not include tax, fees, labor and delivery charges. Those charges will vary by size and scope of your event and will be included on your proposal.

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